Government
Employee Services
Mobile App

Business Case

Business Problem

Before introducing the mobile application, employees experienced several difficulties when interacting with HR services.

• Limited Mobile Accessibility: Most HR services were accessible only through internal portals or office systems, making it inconvenient for employees who needed quick access outside the workplace.
• Fragmented HR Processes: Different HR services such as attendance tracking, payroll information, and leave management were handled across multiple systems, which created confusion and inefficiency.
• Low Visibility into HR Records: Employees had limited access to real-time information such as attendance history, leave balances, or payroll records.
• Time-Consuming HR Requests: Tasks like requesting salary certificates, checking payslip’s, or submitting leave requests often required additional steps or communication with HR departments.
• Lack of Centralized Communication: Important announcements and updates were not always easily accessible to employees.

Our Scope

The objective was to design a mobile-first HR services platform that centralizes employee interactions with HR systems while keeping the experience simple and intuitive.

Our work included:

• UX research and discussions with HR stakeholders
• Understanding employee workflows and HR service requirements
• Information architecture design for HR modules
• Wireframing and interaction design
• Mobile UI design aligned with government branding
• Prototype validation and usability improvements
• Bilingual interface design (Arabic and English)
• Design support during development implementation

Solution

• Employee Dashboard
• Employees can quickly access key services such as:
• Check-in and check-out
• Attendance summary
• Leave status and balance
• Notifications and updates
• The dashboard focuses on frequently used actions to reduce navigation and save time.

• Attendance Management
• The application allows employees to track and manage their attendance records easily.
  Features include:
• Mobile check-in and check-out
• Daily attendance overview
• Working hours tracking
• Historical attendance records
• This provides employees with greater transparency into their work schedules and records

• Leave Management
• Leave requests were simplified through a structured and easy-to-use workflow.
  Employees can:
• View available leave balance
• Submit leave requests
• Track leave approval status
• Review past leave records
• This helps employees manage leave requests independently while reducing HR administrative workload.

• Payroll & Salary Services
• The app also provides access to essential payroll services.
  Employees can:
• View payslip’s
• Request salary certificates
• Access payroll information
• By bringing these services into the mobile application, employees no longer need to contact HR for basic payroll documentation.

• Digital Employee Card
• Each employee has access to a digital employee ID card within the application.
  This includes:
• Employee identity details
• QR code verification
• Department and role information
• Contact information
• This feature provides a convenient digital identification for employees

• Notifications & Updates
• The application includes a notification system that keeps employees informed about important updates such as:
• Leave approvals
• HR announcements
• Organizational events
• Policy updates
• This ensures employees stay connected with organizational communications.

• Training System Integration
• The platform integrates with the internal Learning Management System (LMS), allowing employees to access training resources and onboarding materials directly from the app.
  This supports continuous learning and employee development.

• Government Information & Support
• Additional sections provide employees with useful resources including:
• Government information
• HR department details
• Contact information
• Internal services and policies

Business Benefits to Client

• Centralized HR Access
• Employees can manage multiple HR services from a single application.
• Improved Efficiency
• Automation of HR requests reduces manual administrative tasks.
• Better Employee Experience
• Employees gain instant access to attendance, payroll, and leave services.
• Stronger Communication
• Notifications and announcements improve internal communication.
• Support for Digital Government Vision
• The platform contributes to client’s digital transformation strategy.